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Welcome to the Post Office Users' National Council Website!

  • This site allows you to find out more about POUNC
  • You can complete a complaint form and send it to us regarding problems you may have with Royal Mail, Post Office Counters and Parcel Force WorldWide.
  • Post Office Users National Council (POUNC) was set up under the Post Office Act 1969. POUNC was established to represent users interest in the Post Office. At the same time separate statutory Councils were established for Scotland, Northern Ireland and Wales (POUCs) to look after user interests in their respective geographical areas. POUNC represents the national voice and works closely with the other Councils. The role of POUNC, and the other user representative bodies, is set out in more detail in paragraphs (15-28).

We wish you Merry Christmas and happy New 2016! All the best!

Don't forget to get presents for the Christmas holidays for the people you love!

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